Rhythm Support FAQ

Rhythm cares about our customers and we want to help you in any way possible. If you can't find the answer you are looking for, contact us via Live Chat located at the bottom of your screen during business hours Monday to Friday from 9:00 am to 5:00 pm AEST or feel free to email us at support@rhythmlivin.com. We are always happy to help.

Shipping

All orders are dispatched from our Rhythm Head Office located in Burleigh Heads on the Gold Coast, Australia.

All orders delivering within Australia are sent through StarTrack Express and all international orders are shipped with DHL Express.

Shipping to a PO Box is possible in Australia Only. Unfortunately we are unable to ship to PO boxes outside of Australia.

Rhythm is happy to offer complimentary shipping on all AU orders over $70.00 AUD, on US orders over $75.00 USD and on EU orders over €200.00. If your order total is under our free shipping threshold, your delivery costs will be calculated at time of checkout.

Rhythm are happy to announce that we will now be covering the cost of all VAT charges on orders delivering to the EU and UK. Please be aware of any other fees that your local customs office may charge before placing your order. Delivery of orders outside of Australia may be subject to local import charges. As customs policies vary widely and are controlled by local governments, Rhythm cannot be held responsible for any additional charges that apply once an order reaches its destination country.
Before shopping online with Rhythm, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as 'gifts' to bypass or reduce any custom fees.
If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund for the returned order.
Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.

All orders are dispatched within 24 hours on business days, excluding only our surfboards. A delivery time of 1-5 business days is expected for Australian orders, and 4-10 business days for International orders. Surfboards can be shipped to Australia only and have an expected delivery time of 7-10 business days.
*Please note that during sales or new collection launches there may be a slight delay in processing and shipping out due to a high volume of orders. We appreciate your patience during these times.

Once your order has been dispatched from our warehouse you will receive an email including all necessary shipping information that will allow you to track your shipment right up to delivery.

If you have not received this information on your shipping confirmation email, please let us know at support@rhythmlivin.com and we will be happy to help.

If your tracking states to be delivered with no physical delivery of the parcel, we kindly ask that you firstly reach out to the courier. If problems persist please send an email to support@rhythmlivin.com and we will do our best to assist where we can.

Returns & Exchanges

We want you to love your Rhythm garments, so if you’re not happy with your purchase we are happy to offer refunds on all full-priced purchases and store credits on sale styles, subject to some limited exclusions. Please note that all surfboard sales are final, and we do not offer returns or exchanges for these items.

If you have any questions regarding a return or want to check whether your order qualifies for a refund/credit please email support@rhythmlivin.com.

To submit a return please send an email to support@rhythmlivin.com including your order number, name, items you are returning, reason for your return and whether you wish to receive a refund or credit for the item/s. We will get back to you within two business days to provide you with all necessary return information.

At this time all returns must be sent back to our head office located here in Australia. To submit a return please send an email to support@rhythmlivin.com including your order number, name, items you are returning, reason for your return and whether you wish to receive a refund or credit for the item/s. We will get back to you within two business days to provide you with all necessary return information.

The shipping costs incurred for returning item/s to Rhythm for a credit or refund are at the customers own expense. Please note that returns must be sent to our warehouse located here in Australia.

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. Rhythm takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Rhythm.

Once your return is received, please allow two business days for our team to process it. We will be in touch with you via email to provide all further updates of its status.

All items are eligible for return providing they meet our general policy requirements.

Any items purchased on sale will be eligible for a store credit only and full priced products, reduced only by a promo code will still be eligible for a full refund.

If you believe you have received an incorrect or faulty item we apologise and kindly ask that you please send an email through to our friendly Customer Support at support@rhythmlivin.com detailing your order name and number along with your concern and an image of the fault or incorrect product received.

Currently, all orders must be returned to the place of purchase. Online orders cannot be returned to any of our stores or local stockists and must be returned to our warehouse for processing.

Unfortunately, if your purchase was not made through Rhythm directly, we will not be able to assist with your return and your item/s will need to be returned back to the point of purchase. All of our stockists have a very fair returns policy and we doubt you should have any difficulty returning your item/s providing you can meet their returns policy.

Ordering & Payment

Rhythm accepts Credit Cards, PayPal, Afterpay and Store-Credit and Gift Vouchers. *All payments are 100% secure and all information exchanged in order to process the payment is encrypted by SSL. Please feel welcome to see more on our Privacy Policy page here

If you have entered incorrect shipping details, please let us know immediately and provide the correct details to support@rhythmlivin.com and if order has not yet been dispatched we will do our best to fix this for you. However, once your order is sent all shipping factors are out of our control and rather in the hands of the carrier, so we kindly ask that you please rather reach out to them regarding the issue.

As much as we would love to help, unfortunately once your order has been placed, we are unable to cancel or make any changes to it. Please make sure you choose your items carefully and add the correct shipping details before checking out. If you have any urgent changes please contact us immediately at support@rhythmlivin.com and we will try our best to fix this prior to the order being dispatched. Please note however, we pack, and ship orders daily so cannot guarantee your requests can be made.

If your discount code does not apply at checkout or you forget to apply it, unfortunately we are unable to rectify this once the order has been confirmed.

This includes adding the code once the order is placed or refunding for the amount of the discount. If you are having trouble with your discount code, please email support@rhythmlivin.com with the issue (before checkout) and our team will be happy to help.

On every product page you will find an appropriate Size Chart under the size selection. Please note that these are a general guide to Rhythm sizing and the measurements provided are to give you an approximate idea of what size you will be against your own measurements. Please also keep in mind that some styles may differ from our fit guide however we will note this in relevant products. If you’re still unsure and would like specific sizing information for a particular product, please feel welcome to contact our Customer Support at support@rhythmlivin.com and our team will be in touch with more information about any particular item.

We endeavour our Rhythm Classics styles to always be in stock, and if sizes sell out a restock is never far away. Our seasonal and special collection product is available in limited quantities so if you see something you like, buy now to avoid missing out. To keep up to date with all new arrivals, first access to sale offers and restock announcements, please sign up to our newsletter – you can do so at the bottom of this page and receive 15% off your first order!

Community

As a brand, we are continuing our journey to more sustainable & ethical practices. Some steps we are currently taking to improve our product and supply chains include: expanding the use of Econyl® and REPREVE® in our Swimwear collections, moving towards using organic cotton or natural fibres for all of our t-shirts, and using recycled polyester for our Beach Shorts and Trunks. We are also improving the practices of our warehouse and office in reducing carbon emissions and the use of plastics.

All Rhythm manufacturers are audited by local authorities regularly to ensure ethical and human right compliance, such as: Chemical Compliance, Ethical Trade Policy and General Code of Conduct, Transparency Compliance, Animal Welfare Policy (no animal-derived materials in any of our products) and Modern Slavery compliance.

Rhythm is focused on improving all areas of our Ethical and Sustainability Standards, including making this information more readily available for our customers. We will continue to make further improvements and are actively looking to improve our business practices.